Pembuatan Service Level Requirement, Service Level Agreement dan Operational Level Agreement pada layanan help desk SAP berdasarkan kerangka kerja ITIL versi 2011 (Studi Kasus : Pupuk Indonesia Holding Company)
نویسندگان
چکیده
منابع مشابه
Transactional Service Level Agreement
Several models based on process calculi have addressed the definition of linguistic primitives for handling long running transactions and Service Level Agreement (SLA) in service oriented applications. Nevertheless, the approaches appeared in the literature deal with these aspects as independent features. We claim that transactional mechanisms are relevant for programming multi-step SLA negotia...
متن کاملManaging Enterprise Service Level Agreement
The continued trend of globalization and technology improvement like the internet and transportation have spawned an increasing number of complex service chains that span across local, regional and national boundaries. Service level agreement (SLA) plays a crucial role in gluing service chains together. In that regard, this paper provides a complete guidance of end-to-end lifecycle management o...
متن کاملEvaluation of a Security Service Level Agreement
Data breaches are the most serious security breaks among all types of cybersecurity threats. While Cloud hosting services provide assurances against data loss, understanding the security service level agreements (SSLAs) and privacy policies offered by the service providers empowers consumers to assess risks and costs associated with migrating their information technology (IT) operations to the ...
متن کاملService level agreement aware resource management
Next Generation Grids aim at attracting commercial users to employ Grid environments for their business critical compute jobs. These customers demand for contractually fixed service quality levels, ensuring the availability of results in time In this context, a Service Level Agreement (SLA) is a powerful instrument for defining a comprehensive requirement profile. Numerous research projects wor...
متن کاملService Level Agreement in Cloud Computing
Cloud computing that provides cheap and pay-as-you-go computing resources is rapidly gaining momentum as an alternative to traditional IT Infrastructure. As more and more consumers delegate their tasks to cloud providers, Service Level Agreements(SLA) between consumers and providers emerge as a key aspect. Due to the dynamic nature of the cloud, continuous monitoring on Quality of Service (QoS)...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Jurnal Teknik ITS
سال: 2016
ISSN: 2337-3539,2301-9271
DOI: 10.12962/j23373539.v5i2.17538